<h3>THIS IS WHO YOU ARE…</h3><p>You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.</p><p>Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!</p><p>You are responsible for seeing that our customers have excellent customer service by doing what you do every day -&gt; exceeding customer expectations.</p><p><strong>WHAT DO WE NEED FROM YOU?</strong> Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -&gt; we need to talk.</p><p><strong>MORE ABOUT THE POSITION</strong>. These will be your primary responsibilities in your daily goal to fight bad web hosting:</p><h3>Hiring for day shift employees CST. </h3><p>Provide customers support via our 24/7 helpdesk.</p><h3>Troubleshooting email delivery issues</h3><p>Troubleshooting cPanel, Plesk, and DirectAdmin related issues<br>Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.</p><h3>Ensuring customer satisfaction</h3><p>You must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes:</p><p>Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at <a href="https://himalayas.app/companies/knownhost">KnownHost</a>. Our customer reviews reflect this.</p><p>Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.</p><p>Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.</p><p>Must be able to work under pressure when bad stuff happens and get the job done.</p><p>Multi-tasking is a must. <a href="https://himalayas.app/companies/knownhost">KnownHost</a> has a lot going on, and multiple brands.</p><p>Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.</p><p>Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required. </p><p>Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus. </p><p>Working Knowledge of Iptables firewalls (CSF, APF, etc.)</p><p>Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc</p><p>MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"</p><p><strong>WHY IS KNOWNHOST THE RIGHT FIT FOR YOU?</strong> We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you