<p style="text-align:center;"><i>Are you looking to take your career as an insurance professional to the next level? Do you value exceptional customer service, and do you have a track record of delivering it?</i><br><br><img alt="" height="49" src="https://assets.jazz.co/customers/customer_20160826201834_Z9T1OSNY4OSQO1OX/layout/20250910155752-image-20250910115752-1.jpeg" width="252"><br><b>Come Join <a href="https://himalayas.app/companies/resource-pro">ReSource Pro</a>!</b></p><h3>Your Role...</h3><p><a href="https://himalayas.app/companies/resource-pro">ReSource Pro</a> is seeking an <strong>Insurance Account Specialist</strong> to process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow <a href="https://himalayas.app/companies/resource-pro">ReSource Pro</a>'s Information Security policies/guidelines.</p><p>We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.</p><p><b>All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.<br>*</b><b>Central Time Zone or Mountain Time Zone required to accommodate client needs*</b><br><br><b>In this role, you will...</b></p><ul><li style="margin-bottom:11px;">Respond to customer inquiries via phone/email and complete routine insurance tasks in the Agency Management System; Handle questions and concerns from customers professionally, politely, and efficiently; Escalate communications to the appropriate resource when needed</li><li style="margin-bottom:11px;">Support Sr. Specialists and Account Managers by proactively processing service-related issues; Collaborate with offshore Service Delivery Teams on client work and provide feedback to offshore teams</li><li style="margin-bottom:11px;">Independently operate client systems and process routine (endorsements, certificates of insurance, application follow-ups, quoting) insurance tasks; Document work in client/company database</li><li style="margin-bottom:11px;">Build relationships with the clients and insureds to support client retention and revenue growth; Consult with client team members on work and requests from insureds</li><li style="margin-bottom:11px;">Look for opportunities to improve processes; Provide suggestions to the OPEX team and SDU Leadership; Help maintain procedures, service level goals and guidelines</li><li style="margin-bottom:11px;">Follow established procedures to meet quality SLAs while maintaining security policies/standards</li><li style="margin-bottom:11px;">Train new Account Specialists on basic tasks and procedures; Provide direction/instruction as