<h3>About <a href="https://himalayas.app/companies/carrier-com">Carrier</a></h3><p><a href="https://himalayas.app/companies/carrier-com">Carrier</a> Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit <a href="https://www.carrier.com/" rel="nofollow ugc noopener noreferrer" target="_blank"><u>corporate.carrier.com</u></a> or follow on <a href="https://himalayas.app/companies/carrier-com">Carrier</a> social media at @<a href="https://himalayas.app/companies/carrier-com">Carrier</a>.</p><h3>Summary</h3><p>Nlyte Software, a wholly owned subsidiary of <a href="https://himalayas.app/companies/carrier-com">Carrier</a>, combines market-leading data center management software with global building and energy solutions to drive digital infrastructure efficiency, and is seeking a permanent, full-time <b>DCIM Support Specialist</b>. This role serves as a subject matter expert supporting the technology foundation of the Nlyte application suite, troubleshooting communication protocols (such as Modbus, SNMP, and BACnet), and managing complex customer issues and system integrations with enterprise tools like vCenter, HP uCMDB, and ServiceNow. Requiring a strong background in large-scale system administration and data center operations, the specialist will also analyze training needs to implement technical programs for internal teams and high-profile clients while ensuring consistent, high-quality technical and operational support.</p><p><b>Location: </b>This is a remote position with a preference for candidates located within the Pacific Time Zone.</p><p><b>Work Schedule:</b> Operating hours are Monday through Friday, <b>9:00 AM to 5:00 PM PT</b>, with participation in an on-call rotation approximately once every two months.</p><h3>Role Responsibilities</h3><ul><li>Contribute as the subject matter expert for multiple products and services.</li><li>Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services.</li><li>Proficiently handle complex customer matters and ensure escalation to management if necessary.</li><li>Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.</li><li>Obtain information from customers and technical organizations, engineering, software and product requirements to prepare t