<p>We are looking for a Customer Service Administrator to join a well-established business to support their busy and growing team.</p><p>This varied role would suit an organised administrator with strong customer service skills who enjoys working in a fast-paced environment and building positive relationships with customers and colleagues.</p><h3>The Role</h3><p>This is a varied administration role supporting a busy team who are managing multiple projects.</p><p>You will be responsible for coordinating appointments, managing resident communications, maintaining accurate records and producing reports to support the smooth delivery of projects.</p><p>This role would suit someone who enjoys administration, has strong organisational skills and takes pride in delivering excellent customer service.</p><h3>Key Responsibilities</h3><ul><li>Maintaining accurate records, databases and communication logs</li><li>Updating trackers and project information</li><li>Monitoring appointments, cancellations and access requests</li><li>Recording and tracking enquiries and complaints</li><li>Producing weekly and monthly reports</li><li>Supporting project mobilisation and administration</li><li>Preparing meeting agendas, minutes and action logs</li><li>Managing diaries and supporting scheduling activities</li><li>Providing general administrative support to the wider team</li></ul><h3>About You</h3><h3>We are looking for someone who:</h3><ul><li>Has previous administration experience</li><li>Has excellent communication skills, both written and verbal</li><li>Is highly organised and able to manage multiple tasks</li><li>Has strong attention to detail</li><li>Is confident using Microsoft Office, including Word, Excel and Outlook</li><li>Can work well independently and as part of a team</li><li>Enjoys providing excellent customer service</li><li>Remains calm and professional when dealing with enquiries or complaints</li></ul><h3>What's on Offer?</h3><ul><li>Salary depending on experience</li><li>Ongoing training and development</li><li>Friendly and supportive team environment</li><li>Long-term career opportunities within a growing business</li></ul><p>If you're an organised administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you.</p><p>All your information will be kept confidential according to EEO guidelines.</p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>