<h3><b>Join the People Helping People</b></h3><p><a href="https://himalayas.app/companies/velera">Velera</a> is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.</p><div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><h3>Start Date: Monday, August 3rd, 2026</h3><p>Training hours: Monday - Friday, 9AM - 5:30PM EST</p><p><i><b><u>Available Production Schedules: Second shift, must be able to work Saturdays</u></b></i></p><p><b>Starting pay: </b><i><b><u>$18.41/hr</u></b></i><b> + BONUS, language &amp; shift differential</b></p></div></div></div></div></div></div></div></div></div><h3>The Opportunity</h3><p>The <b>Contact Center Dispute Operations Agent I - Bilingual</b> will be responsible for first-stage disputes generated by the processing of incoming calls providing consistent high quality, courteous and efficient service to Credit Union employees and or Credit Union members. Responsibilities include analyzing and resolving fraud and non-fraud disputes and recover the funds for our members and/or Financial Institutions while minimizing liability and risk for the company. In addition, the Contact Center Dispute Operations Agent I will be accountable for meeting performance targets.</p><h3>Day in the Life</h3><ul><li><p>Take incoming calls from cardholders applying critical thinking skills to identify and resolve inquiries originating from members and Financial Institutions daily and determine the best course of action to resolve the case within established departmental timeframes.</p></li><li><p>Be proficient in all areas of entry level fraud/non-fraud dispute processing.</p></li><li><p>Maintain knowledge of and follow association and regulatory rules to help diagnose charge back or compliance cases and to assist in the research, analysis, and resolution of those cases.</p></li><li><p>Navigates tools and resources to properly address member disputes.</p></li><li><p>Maintains a high level of service with member and meets performance targets.</p></li><li><p>Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.</p></li><li><p>Develops and maintains productive working relationships with team members.</p></li><li><p>Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.</p></li></ul><h3>Qualifications</h3><ul><li><h3>High school diploma or equivalent.</h3></li><li><p>Some post high school education desirable.</p></li><li><p>Minimum of one (1) year