<div><b>Bilingual Customer Service Technical Support Representative<br></b></div><div> <b>(Spanish/English)</b><br> </div><div>Remote – NY – prefer near Plainview, NY or near Ocala, FL<br> </div><div>$17 - 18/hour + overtime | 365 days, 24/7 operation<br> </div><div>We’re recruiting on behalf of an IT implementation company’s new Call Center for<b>FLUENT<br></b> </div><div> <b>Spanish/English Customer Service</b><b>Technical Support Representatives</b>. This is a<i>fully remote</i><br> </div><div>role supporting a 365-day, 24/7 call center.<br> </div><div>Recent Computer Science, IT, or related grads are strongly encouraged to apply.<br> </div><div> <b>What You’ll Do</b><br> </div><ul> <li>Provide excellent customer service via phone and chat in Spanish and English<br> </li> <li>Greet customers, verify accounts, listen carefully, and show empathy<br> </li> <li>Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)<br> </li> <li>Use tools such as Freshdesk, Sonar CRM and other internal systems<br> </li> <li>Document all interactions accurately and follow procedures/SLAs<br> </li> <li>Escalate complex issues to senior technicians when needed<br> </li> </ul><div> <b>What You Bring</b><br> </div><ul> <li> <b>Fluent Spanish English (spoken and written)</b><br> </li> <li>1+ year of customer service experience (call center/help desk preferred)<br> </li> <li>Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)<br> </li> <li>Strong typing and multitasking skills (navigate multiple systems while assistingcustomers)<br> </li> <li>Professional, patient, and calm with upset or frustrated customers<br> </li> <li>Willing to work overnights, weekends, and rotating schedules in a 24/7 environment<br> </li> <li> <b>Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)</b><br> </li> <li>Reliable wired internet and a quiet, distraction-free workspace<br> </li> </ul><div> <b>Pay &amp; Schedule</b><br> </div><ul> <li>Pay: $17–18 per hour, depending on experience<br> </li> <li>Overtime available<br> </li> <li>Paid training<br> </li> <li>This is a 24/7/365 operation, including weekends and holidays<br> </li> </ul><div> <b>Schedule Available:</b><br> </div><ul> <li>Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you willbe notified in advance whenever possible)<br> </li> <li>Candidates must have the flexibility and ability to work any shift as needed<br> </li> <li>Shift preferences and availability will be discussed during the interview process<br> </li> <li>Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)<br> </li> </ul><div> <b>Why Apply?</b><br> </div><ul> <li>Remote work with a customer-focused, remote-friendly team<br> </li> <li>Opportunity to build both customer service and technical support skills<br> </li> <li>Supportive team environment<br> </li> </ul><br><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>