<p>As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.</p><h3><u>Roles &amp; Responsibilities</u></h3><ul><li>Service Reporting: Produce both customer and internal service reporting.</li><li>Service Reviews: Conduct regular reviews with customers.</li><li>Customer Management: Handle escalations, issues, problems, and requirements.</li><li>Financial Management: Oversee invoicing and financial aspects of assigned accounts.</li><li><p>Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.</p></li><li>Compliance: Ensure ISO20000 compliance and best practices.</li><li>Service Improvement: Identify and implement continual service improvement initiatives.</li><li>Risk Management: Manage business risk and ensure business continuity.</li><li>Customer Satisfaction: Achieve targets and drive improvement initiatives.</li><li>Business Development: Explore and drive opportunities for new or additional work within existing customers.</li></ul><p><strong><u>Qualifications, </u><u>Essential skills and Experience</u></strong></p><ul><li>Experience: 8+ years in Service Delivery Management.</li><li>Language: Fluency in English.</li><li>Communication: Strong verbal and written communication skills.</li><li>Customer Service: Proven experience in customer service and relationship management.</li><li>Analytical Skills: Strong analytical abilities.</li><li>Revenue Generation: Track record of driving revenue opportunities.</li><li>Process Orientation: Ability to work within a process-driven environment.</li><li>Forecasting: Experience in monthly forecasting of financials.</li><li>Initiative: Self-starter with the ability to drive assignments and escalate when necessary.</li><li>Teamwork: Team player with a strong customer-centric ethos.</li><li>ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition </li></ul><h3>Why <a href="https://himalayas.app/companies/version-1">Version 1</a>? </h3><p> At <a href="https://himalayas.app/companies/version-1">Version 1</a>, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.</p><h3>· Salary Range:</h3><p>· Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits</p><p>· Strong Career Progression &amp; mentorship coaching through our Strength in Balance &amp; Leadership schemes with a dedicated quarterly Pathways Career Development programme</p><p>· Flexible/remote working, <a href="https://himalayas.app/companies/version-1">Version 1</a> is tremendously understanding of life events and people’s individual circumst