<p><strong>Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE AGENT!</strong></p><p>CCL Australia Team agents are responsible for handling international calls from Australia and New Zealand to support business needs in that market. </p><p><strong>You’ll be earning Php28,000 – Php30,000 (depending on experience). On top of your salary, here are the exciting benefits you can look forward to:</strong></p><ul><li>Work from home until further notice</li><li>Dayshift Account</li><li>Comprehensive health benefits</li><li>Diverse learning &amp; growth opportunities</li><li>Accessible Cloud HR platform (Sprout)</li><li>Above standard leaves</li><li>HMO upon hire with one free dependent</li></ul><p><strong>The main responsibilities of a CUSTOMER SERVICE AGENT include:</strong></p><ul><li>Handling incoming calls from guests and travel partners in Australia. Supports sales and service inquiries as well as pre-cruise add-ons, website support, and post-cruise inquiries. Knowledge of regional business practices, as well as local business culture and policies. </li><li>Actively participate in ongoing feedback and coaching sessions from their Coach as well as contribute to team meetings. </li></ul><p><strong>To apply for the role, you must have the following:</strong></p><ul><li>Min. High School diploma</li><li>1+ year of customer service experience required.</li><li>Working knowledge of Microsoft Office, especially Outlook and Teams. Ability to learn new internal systems quickly such as Launchpad, Fun Shops, I-Care, GMP, etc. </li><li>Excellent attendance and punctuality are essential functions of the job. Desk operates 7 days a week, including Holidays from 5 pm to 4 am EST. May require varying shift work. </li><li>Customer service experience in the hospitality industry or Contact Center preferred. </li><li>Ability to multi-task multiple systems and ability to resolve customer issues in a clear, calm, and diplomatic manner. Effective at customer resolution, domestically and internationally. Strong verbal and written communication skills as well as listening skills. Ability to be a self-starter with a strong work ethic. Demonstrates creative problem-solving skills and a good balance between company revenue objectives and customer satisfaction. Effective at resolving challenging customer issues while demonstrating empathy.</li></ul><p><strong>It will also be favorable if you have the following:</strong></p><ul><li><p class="Default">In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. </p></li></ul><h4 style="background: white;"><strong>KMC Careers</strong></h4><p style="background: white;">If you're a rockstar at what you do and looking to be a part of our amazing story, we w