<p><a href="https://himalayas.app/companies/lumosfiber">Lumos</a> is looking for a full-time <strong>Network Support Specialist I</strong>! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.</p><p>You’ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.</p><p><strong>**This position is remote with in-person training required at our High Point, NC location**</strong></p><h3><u>Company Summary</u></h3><p><a href="https://himalayas.app/companies/lumosfiber">Lumos</a> is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of <a href="https://himalayas.app/companies/lumosfiber">Lumos</a> Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends <a href="https://himalayas.app/companies/lumosfiber">Lumos</a>’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.</p><p>We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—<a href="https://himalayas.app/companies/lumosfiber">Lumos</a> is playing a vital role in closing the digital divide.</p><h3><u>Our Mission and Values</u></h3><p>At <a href="https://himalayas.app/companies/lumosfiber">Lumos</a>, we are driven by our commitment to a <strong>brighter tomorrow</strong>. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.</p><p>We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and <strong>startup mindset</strong>, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.</p><p>We are all <strong>servant leaders</strong>, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutio