<p>Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.</p><p>At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.</p><p>This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Role</b></h2></div><div><p>The Manager, Optical Network Operations Center (NOC). The team tasks included optical networking issue trouble response for break/fix and Operational Readiness, working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, problem management, staffing and performance management. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Location and Hours</b></h2></div><div><div>This position is a remote, work-from-home role based in the United States. The successful candidate must be able to work a schedule that primarily consists of <strong>swing and mid shifts</strong>, with flexibility to support business and operational needs as required. Availability during evening hours and non-traditional work schedules is essential for success in this role.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Main Responsibilities</b></h2></div><div><ul type="disc"><li>Administers team process and procedure</li><li>Develops Goals and Objectives for staff</li><li>Executes strategies and tactics to achieve increasing operational productivity and efficiency</li><li>Monitors and reports process effectiveness and key performance indicators</li><li>Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.</li><li>Implement process improvement strategies for department</li><li>Drive client satisfaction through rapid restoration of services</li><li>Ensure Successful execution of change management activities</li><li>Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives</li><li>E