<p>The Disability Review Operations Manager plays a pivotal role in leading DBQ Generation, Quality Control, and Quality Assurance teams while also serving as the primary DBQ Subject Matter Expert (SME) for the Generation, Quality Control, and Quality Assurance teams, and collaborating with cross-departmental managers as needed to support DBQ knowledge alignment. This role is responsible for ensuring knowledge alignment, training accuracy, and process improvement across DBQ Ops Teams. The Disability Review Operations Manager collaborates closely with the Senior Director of DBQ Operations to implement company policies, refine departmental procedures, and drive performance to meet company goals.</p><p>This role requires a knowledgeable and proactive manager who can work cross-functionally to ensure DBQ accuracy, training standardization, and compliance with VA rating guidelines. Success in this position involves maintaining DBQ training materials for accuracy and relevance, reviewing feedback to identify knowledge gaps, and working with cross-departmental managers to address team training needs. Additionally, tracking and evaluating department data on a weekly, monthly, quarterly, and annual basis is integral to ensuring ongoing success and process optimization. </p><h3>What is expected in this role:</h3><h3>People &amp; Team Leadership</h3><ul><li>Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams</li><li>Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads</li><li>Lead, align, and develop supervisors to ensure department-wide consistency and accountability</li><li>Coach, mentor, and track team performance against departmental and company goals</li><li>Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns</li><li>Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth</li><li>Act as lead in interview and onboarding processes for all new team members, including GoTeam members</li><li>Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable</li><li>Hold supervisors accountable to their team 1:1s and serve as backup when needed</li><li>Own weekly department meetings and bi-weekly staff check-ins</li><li>Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance</li><li>Eliminate roadblocks across teams and escalate systemic issues proactively</li></ul><h3>DBQ Subject Matter Expertise</h3><ul><li>Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams</li><li>Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical ter