<h3>Role Overview</h3><p>Join <a href="https://himalayas.app/companies/rasa">Rasa</a>'s Go-to-market team as a Customer Success Manager to establish strong, scalable customer relationships that drive adoption, retention, and expansion. This is a remote position, but we cannot hire anybody outside of the USA for this position.</p><h3>What You Will Do</h3><p>Own a book of business of <a href="https://himalayas.app/companies/rasa">Rasa</a>'s enterprise customers, act as their primary point of contact, ensure customers onboard successfully, and drive business value realization across the customer lifecycle.</p><h3>Why It Might Be a Fit</h3><p>You'll make an impact on your team by identifying expansion opportunities, contributing to overall revenue growth, and maintaining accurate account health and renewal forecasting.</p><h3>Requirements</h3><ul><li>Managed a book of business and know how to run QBRs, onboardings, and renewals</li><li>Experience driving upsells and cross-sells, contributing to revenue growth</li><li>Held a technical role in the past or regularly worked in a customer-facing role with technical / IT stakeholders</li><li>Worked with large customers in a SaaS/technology context</li><li>Excellent interpersonal skills and ability to build lasting customer relationships</li><li>Cross-functional partnerships and ability to collaborate with internal and external stakeholders</li></ul><h3>Benefits</h3><ul><li>Flexible hours</li><li>Dedicated remote budget</li><li>Stipend for professional development</li><li>6 paid education days</li><li>Unlimited PTO</li><li>Paid sick leave</li><li>Paid public holidays</li><li>MacBook and other tech</li><li>Regular remote team events</li><li>Annual company-wide offsite</li><li>Health benefits</li><li>401(k) contribution with up to 4% match</li><li>Equity options</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>