<h3>Overview</h3><p>Your Future. Secured. <a href="https://himalayas.app/companies/isc2">ISC2</a> is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity &amp; Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables <a href="https://himalayas.app/companies/isc2">ISC2</a> and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at <a href="https://himalayas.app/companies/isc2">ISC2</a> online and connect with us on Twitter, Facebook and LinkedIn. When you join <a href="https://himalayas.app/companies/isc2">ISC2</a>, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.</p><h3>Position Summary</h3><p>The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role.</p><p><strong>**This position is not available to residents of California**.</strong></p><h3>Responsibilities</h3><ul><li>Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role.</li><li>Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information.</li><li>Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty.</li><li>Manage day to day contacts: <ul><li>Deliver accurate, professional and timel