<p style="font-family:"><b><strong style="font-size:18pt;white-space:pre-wrap;">About <a href="https://himalayas.app/companies/firegang-dental-marketing">Firegang Dental Marketing</a></strong></b></p><p style="font-family:"><a href="https://himalayas.app/companies/firegang-dental-marketing">Firegang Dental Marketing</a> is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.</p><p style="font-family:">A successful <b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">Client Success Manager (CSM)</strong></b> will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market. It is the CSM’s responsibility to act as a partner to our clients, work with our internal teams in the building of marketing campaigns, and report to the client on their successes and identify areas in need of improvement.</p><p style="font-family:">This is a <b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">remote position</strong></b> available to candidates located anywhere in the US.</p><p style="font-family:">Responsibilities of a Client Success Manager:</p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships.</li><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Act as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship.</li><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang. </li><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand. Monitor results and present feedback to the client.</li><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.</li><li style="color:rgb(51,51,51);margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Answer client emails, phone calls, and other communicat