<p>At <a href="https://himalayas.app/companies/peopleworth">peopleworth</a>, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.</p><h3><strong>Role Overview</strong></h3><p>We are seeking a Student Success Manager to help executive &amp; leadership level learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.</p><h3><strong>Key Responsibilities</strong></h3><ul> <li>Act as the primary point of contact for learners from onboarding through course completion </li> <li>Conduct 1:1 and group learner support sessions across multiple time zones </li> <li>Guide learners in structuring study plans and managing progress toward completion </li> <li>Identify and address learning or engagement challenges early, offering practical solutions </li> <li>Maintain clear and responsive communication via email, chat, and video calls </li> <li>Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met </li> <li>Monitor learner performance and engagement using tracking tools and reports </li> <li>Collect and analyse learner feedback to recommend process improvements </li> <li>Provide alumni support and foster a sense of community among past participants </li> </ul><h3>Requirements</h3><ul> <li>Relevant Bachelor’s degree or equivalent experience </li> <li>Minimum of 5 years’ experience in student support, customer success, or learner engagement within education or training environments </li> <li>Demonstrated ability to build rapport and communicate effectively with diverse learner groups </li> <li>Strong organisational and administrative skills, with attention to detail </li> <li>Experience facilitating online sessions or coaching learners (preferred) </li> <li>Familiarity with digital education platforms and online learning environments </li> <li>Empathetic, proactive, and able to handle sensitive information with professionalism </li> <li>A strong sense of accountability and ownership of learner outcomes</li> </ul><h3>Benefits</h3><ul> <li>Fully remote role with flexible working environment </li> <li>Collaborative, people-centred performance culture </li> <li>Opportunity to contribute to meaningful learner outcomes in a growing digital education sector </li> <li>Professional growth within a purpose-driven Employer Group </li> </ul><h3><strong>Our Recruitment Process</strong></h3><p>The <a href="https://himalayas.app/companies/peopleworth">peopleworth</a> Employer Group follows a fair, transparent, and multi-stage recruitment pro