<p>As a<strong> Bilingual Customer Service Representative,</strong> you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in <strong>streaming support </strong>to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. </p><h3>This is the job for you if:</h3><ul><li>You are the go-to person to help troubleshoot tech problems.</li><li>You leverage streaming services regularly. </li><li>You excel at handling customer inquiries of varying types.</li><li>You are an active listener and enjoy building rapport with customers. </li><li>You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.</li><li>You leverage two-way feedback to enhance your performance. </li></ul><h3>What we offer:</h3><ul><li>Medical, dental and vision benefits</li><li>Paid training &amp; PTO</li><li>Advancement opportunities – 80% of our frontline leaders have been promoted from within</li><li>Monthly company reward &amp; recognition programs</li><li>Employee Discounts</li><li>EAP &amp; Health and Wellness programs including a personal trainer dedicated to <a href="https://himalayas.app/companies/sutherland">Sutherland</a></li></ul><ul><li>Bilingual in Spanish/English (testing verification will be required)</li><li>An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)</li><li>Efficient and accurate typing skills (at least 30 words per minute)</li><li>Experience using a streaming player or gaming system</li><li>Excellent verbal and written communication skills and are a strong multitasker</li><li>Driven by solving problems and meeting goals</li><li>Familiar with Microsoft Office tools</li><li>Experience in customer service and sales</li><li>High school diploma or equivalent</li></ul><p><strong>We will provide equipment, however to work from home, you must have:</strong></p><ul><li>Excellent Internet connectivity:<ul><li>Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!</li><li>In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)</li></ul></li><li>A quiet and distraction-free, secure place to work.</li></ul><p><strong><u>IMPORTANT NOTE:</u></strong> This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.<br><br><strong><em>About us:</em></strong></p><p><em>As a digital transformation company -- and <strong>Great Place to Work </strong>certified -- <a href="https://himalayas.app/companies/sutherland">Sutherland</a> has been helping customers globally achiev