<h3>Join Our Team as a Service Manager at <a href="https://himalayas.app/companies/ratehawk">RateHawk</a>!</h3><p>Are you passionate about travel and tech? Do you speak English fluently? We’re looking for a Service Manager to take care of our top B2B partners in Africa. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At <a href="https://himalayas.app/companies/ratehawk">RateHawk</a>, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.</p><h3>Requirements</h3><h3>What You'll Do:</h3><ul><li><strong>Support Our Top Clients:</strong> Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.</li><li><strong>Keep an Eye on Things:</strong> Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.</li><li><strong>Stay in Touch:</strong> Send regular updates to clients and check in to make sure they’re happy with how things are going.</li><li><strong>Track Performance:</strong> Use tools like Tableau and SQL to monitor service metrics and prepare reports.</li><li><strong>Be Their Voice:</strong> Join client meetings, listen to their needs, and make sure their voice is heard internally.</li><li><strong>Work as a Team:</strong> Collaborate with ops, support, and tech teams to make service even better.</li></ul><h3>What We're Looking For:</h3><ul><li><strong>Language Skills:</strong> Advanced level of English – you’ll need to speak and write fluently.</li><li><strong>Ability to work with tools: </strong>Comfortable with data and tools like CRM systems and dashboards.</li><li><strong>Quick Learner:</strong> Ability to grasp new information quickly and focus on results.</li><li><strong>Multi-Tasker:</strong> Capable of juggling multiple tasks and handling stress with ease.</li><li><strong>Empathetic:</strong> A strong sense of empathy is essential.</li><li><strong>Travel Industry Experience:</strong> Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)</li></ul><h3>Benefits<p></p><p><strong>What We Offer:</strong></p></h3><ul><li><strong><strong>Remote Work:</strong> Work from the comfort of your home!</strong></li><li><strong><strong>Salary:</strong> Base payment + monthly bonus.</strong></li><li><strong><strong>Dynamic Team:</strong> Be part of a young and energetic group of specialists.</strong></li><li><strong><strong>Growth Opportunities:</strong> Tackle interesting and ambitious tasks that will elevate your professional skills.</strong></li><li><strong><strong>Learning &amp; Development:</strong> We support your growth through seminars, trainings, and conferences.</strong></li><li><strong><strong>Perks:</strong> Take advantage of corporate discounts on hotels and ot