Senior People Operations Manager
Taptapsend
Job Description
<h2><strong>About Us</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re growing fast, backed by world-class investors, and scaling a product that blends <strong>real world impact with cutting edge fintech innovation</strong>.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Here’s a little more:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Founded by Harvard grads and 3-time founders</strong> who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)</p></li><li><p style="min-height:1.5em"><strong>Backed by top investors</strong> including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more</p></li><li><p style="min-height:1.5em"><strong>Built by global top performers</strong> from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission</p></li><li><p style="min-height:1.5em"><strong>Truly global team</strong> - 250+ people, 50+ nationalities, 50+ languages</p></li><li><p style="min-height:1.5em"><strong>Guided by our values</strong> - ownership, impact, humility, and heart - in deed, not just word</p></li></ul><p style="min-height:1.5em"></p><h2><strong>About the role:</strong></h2><p style="min-height:1.5em">Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.</p><p style="min-height:1.5em">You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.</p
Skills