<h3>Job Family:</h3>Business Systems Analysis<h3>Travel Required:</h3>Up to 10%<h3>Clearance Required:</h3>Ability to Obtain Public Trust<h3>What You Will Do:</h3><ul> <li><p>Develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation to support team and organizational needs.</p></li> <li><p>Collaborate with subject matter experts and stakeholders to gather information, identify documentation requirements, and ensure content is accurate, clear, and current.</p></li> <li><p>Create and deliver training content for clients, including presentations, workshops, and other instructional materials that support learning and adoption.</p></li> <li><p>Review, edit, and update existing documentation to improve usability, consistency, and alignment with policies, processes, and systems.</p></li> <li><p>Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.</p></li> <li><p>Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.</p></li> <li><p>Assist with process improvement efforts by identifying opportunities to streamline documentation and enhance training effectiveness.</p></li> </ul><h3>What You Will Need:</h3><ul> <li><p>Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with <a href="https://himalayas.app/companies/guidehouse">Guidehouse</a>. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.</p></li> <li><p>Associate’s degree or additional 2 years experience in lieu of Degree.</p></li> <li><p>Minimum 2 years experience in training, technical writing, documentation development, instructional design, or a related role.</p></li> <li><p>Strong written and verbal communication skills with the ability to explain complex information in a clear and user-friendly way.</p></li> <li><p>Excellent organizational skills and attention to detail.</p></li> <li><p>Ability to work independently and collaboratively in a team environment.</p></li> <li><p>Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.</p></li> <li><p>Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.</p></li> </ul><h3>What Would Be Nice To Have:</h3><ul> <li><p>Experience supporting training or documentation within an IT, grants, or administrative environment.</p></li> <li><p>Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.</p></li> <li><p>Experience creating online learning content, tutorials, or process maps.</p></li> <li><p>Knowledge of adult learning principles or instructional design best practices.</p></li> <li><p>Experience working with cross-functional teams in a fast-paced organization.</p></li> </ul>The annual