<p>Careers that change lives start here. <a href="https://himalayas.app/companies/medtronic">Medtronic</a> is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><h3><b>A Day in the Life</b></h3><p><b>Responsibilities may include the following and other duties may be assigned:</b></p><ul><li>As a Senior IT business analyst, you will play an important role to further develop and roll-out the IT solution, ServiceMax (SMAX), used to support Repair Management processes of medical equipment installed in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders. Your main tasks and responsibilities include:</li><li>Lead business requirement discussions. Gather, evaluate, and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.</li><li>Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of <a href="https://himalayas.app/companies/medtronic">Medtronic</a> Global IT.</li><li>Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hypercare support.</li><li>Coordinate development and support activities with external partners.</li><li>Build up and maintain our knowledge repository.</li><li>3rd level support activities for SMAX related issues, which consists of analyzing and helping to resolve software related issues escalated by the support team and recommend solutions.</li><li>Working in projects within an international, diverse, and challenging environment.</li></ul><h3>Required Knowledge and Experience:</h3><ul><li>Bachelor’s or Master’s degree.</li><li> 5 years of relevant experience in job offered or a similar role.</li><li>Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.</li><li>Working in a methodical and detailed manner.</li><li>Excellent communicative skills, especially in English.</li><li>Ability to explain technical concepts in clear verbiage to non-technical stakeholders.</li><li>Experience with using SMAX designer &amp; Service flow manager or willing to specialize.</li><li>Experience with configuring Installed products, Work Orders, Service Board in SMAX or willing to specialize.</li><li>Strong background in SFDC administration and Sales Force Administrator certification.</li><li>Experie