<p style="min-height:1.5em"><strong>Hi there! Thanks for stopping by 👋</strong></p><p style="min-height:1.5em">Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! </p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re looking for a French speaking <strong>Product Adoption Strategist </strong>to join our EMEA team. The Product Adoption Strategist (Human-Led &amp; Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you’ll be doing:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.</p></li><li><p style="min-height:1.5em">Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.</p></li><li><p style="min-height:1.5em">Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.</p></li><li><p style="min-height:1.5em">Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.</p></li><li><p style="min-height:1.5em">Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.</p></li></ul><h3><strong>And a little bit of....</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.</p></li><li><p style="min-height:1.5em">Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart.</p></li><li><p style="min-height:1.5em">Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div></li></ul><p style="min-height:1.5em"><strong>What you need to bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3–5 years of experience in Customer Success Management, Product Training, Consultative Customer En