<h3><b>About Spotfire</b></h3><p>Spotfire is a business unit of <a href="https://himalayas.app/companies/cloud-software-group">Cloud Software Group</a>, one of the largest enterprise software companies in the world. Spotfire combines visualizations and advanced analytics to allow experts in their field to find industry-specific solutions the human mind or computers can’t solve alone. Our more than 10,000 customers include:</p><ul><li><p>Majority of the top 10 Energy companies in the world</p></li><li><p>Majority of the top 10 Life Sciences companies in the world</p></li><li><p>7 of the world’s top 10 Manufacturing companies</p></li><li><p>Several other major companies in banking, retail, and airlines</p></li></ul><h3>​</h3><p>We are looking for people with a passion to make a big difference by doing the job they love – dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, innovation-driven environment.</p><h3>Overview </h3><p>Our global Customer Success team is a central part of the company strategy. The team focuses on customers, innovation, and the community of scientists, engineers, data scientists and administrators deploying Spotfire for their organisation. The team is responsible for guiding customers to successfully adopt and maximize value from their investment in Spotfire. </p><p>Operating across several sectors, our Customer Success Architects have helped improve the drilling operations of several energy companies, increase yield at some of the biggest semiconductor companies and ensured on-time deliveries of well known global logistics companies.</p><p>We are seeking a <b>Lead Customer Success Architect</b> to drive analytical growth for our customers in the <b>Asia Pacific region</b>. The ideal candidate will have <b>expertise in </b><b>Manufacturing, Energy, or Life Sciences</b>and a strong interest in Visual Data Science.</p><p>This is a hybrid technical and consultative role where you will lead technical customer engagements, applying both hands-on prowess and thought leadership. You will provide advisory and recommend solutions for architectural challenges, helping customers deploy and manage Analytics and AI applications within large enterprise Spotfire deployments.</p><p>As a key member of our highly collaborative team, your primary focus will be ensuring high customer adoption, retention, and satisfaction. You will also contribute to the development of our product capabilities and actively engage with our customer and partner community.</p><h3>Responsibilities</h3><ul><li><p><b>Technical Strategy and Deployment Advisory</b> - act as the technical expert and trusted advisor towards enterprise customers using Spotfire applications, ranging from advising on topology architecture, software configuration and upgrades to performance improvements</p></li><li><p><b>Innovation</b> - translate business goals into technical objectives and help create c