<h3>Responsibilities:</h3><ul><li>Manage and maintain the company's IT infrastructure for both shore and sea-based operations.</li><li>Handle hardware issues reported by users and coordinate with vendors for solutions.</li><li>Oversee incident management and ensure timely resolution with vendors.</li><li>Manage software installations, updates, and troubleshoot connectivity issues.</li><li>Support users with access requests for guests and vendors.</li><li>Perform routine checks on hardware and software, resolving issues in coordination with vendors.</li><li>Handle procurement, repair, disposal, and sale of IT assets.</li><li>Administer IT policies, documentation, and user guides.</li><li>Stay updated on new solutions and recommend upgrades or improvements.</li><li>Work with the Systems Manager to support user needs.</li><li>Implement and manage network and endpoint security with vendors.</li><li>Develop and enforce cybersecurity policies across company systems.</li><li>Set up monitoring policies and ensure timely responses to alerts.</li><li>Collaborate with users to balance security with operational needs.</li><li>Regularly test for vulnerabilities and address potential risks.</li><li>Monitor and respond to security breaches and incidents.</li><li>Create and manage a cybersecurity incident response framework.</li><li>Provide regular reports on security issues and breaches.</li><li>Conduct routine cybersecurity awareness and training for users.</li><li>Oversee the recovery process after security incidents, following set guidelines.</li><li>Work with the Data team to implement and enforce data policies across systems.</li><li>Support Data Governance, Data Loss Prevention, and regular backups in coordination with vendors.</li><li>Supervise IT team members, including work schedules and training.</li><li>Assist with performance appraisals and provide daily operational guidance.</li><li>Collaborate with other departments to support their IT needs.</li></ul><h3>Requirements:</h3><ul><li>Proven experience in managing the M365 Business Suite, including services such as Azure Active Directory, Microsoft Exchange Servers, Security Policies, Defender, Intune, and SharePoint.</li><li>Skilled in deploying and managing desktops, laptops, and other work devices for both office and offshore environments.</li><li>Experience working with vendors to provide user support according to agreed SLAs.</li><li>Familiar with procurement, maintenance, on-site/off-site support, and handling the sale of used equipment.</li><li>Strong knowledge of networking, network hardware, and cloud infrastructure.</li><li>Proficient in managing both Windows and Mac devices.</li><li>Experience managing devices within an MDM setup connected to a domain.</li><li>Experienced in setting up, managing, and collaborating with vendors on security solutions.</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>