<p>We're looking for a highly organized <strong>Customer Support Specialist</strong> to support our Client Success team with administrative and operational tasks. This role is ideal for someone who enjoys keeping processes organized, working behind the scenes to ensure a great client experience, and managing multiple priorities with accuracy and attention to detail.</p><h3>Responsibilities</h3><ul><li>Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager (CSM) inputs.</li><li>Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion.</li><li>Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs.</li><li>Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams.</li><li>Draft and send routine client communications using approved templates.</li><li>Organize and maintain shared proposal libraries, templates, and client documentation.</li><li>Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials.</li><li>Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving.</li><li>Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.</li></ul><h3>Requirements</h3><ul><li>2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role.</li><li>Exceptional attention to detail, particularly when working with pricing, contracts, and client information.</li><li>Experience using CRM platforms such as Salesforce or HubSpot.</li><li>Comfortable working with e-signature platforms (DocuSign, Adobe Sign, PandaDoc, etc.).</li><li>Proficient with Microsoft Office and/or Google Workspace.</li><li>Strong written communication skills with a professional, client-facing tone.</li><li>Excellent organizational and time management skills with the ability to prioritize multiple requests.</li><li>Able to work independently and maintain confidentiality when handling sensitive client and pricing information.</li></ul><h3>Ideal Candidate</h3><ul><li>Process-oriented and enjoys keeping work organized.</li><li>Proactive and dependable, with a strong sense of ownership.</li><li>Comfortable supporting multiple stakeholders in a fast-paced environment.</li><li>Takes pride in producing accurate, polished work and delivering a great internal and external customer experience.</li></ul><h3>Benefits</h3><p><a href="https://himalayas.app/companies/hireframe">Hireframe</a> provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:</p><ul><li>Permanent remote work flexibility</li><li>Paid Time Off