<h3>Role Overview</h3><p>We are seeking a passionate and customer-focused professional to serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform.</p><h3>What You Will Do</h3><p>Provide expert travel advice and personalized recommendations to German-speaking customers via phone, email, and live chat, assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services, handle post-booking enquiries, and proactively identify upselling and cross-selling opportunities.</p><h3>Why It Might Be a Fit</h3><p>Native or fluent German language skills, a genuine passion for travel and tourism, and previous experience in a customer service, travel consultancy, or hospitality environment are essential for this role.</p><h3>Requirements</h3><ul><li>Native or fluent German language skills (spoken and written)</li><li>Valid EU passport</li><li>A genuine passion for travel and tourism</li><li>Previous experience in a customer service, travel consultancy, or hospitality environment</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications</li><li>Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously</li></ul><h3>Benefits</h3><ul><li>Competitive Monthly Salary</li><li>Fully Paid Training Programme</li><li>Comprehensive Health Insurance</li><li>Fully Paid Relocation Package</li><li>Monthly Performance Bonus</li><li>€1,500 Signing Bonus</li><li>Ongoing career development opportunities</li><li>Team events</li><li>Supportive multicultural work environment</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>