<p style="min-height:1.5em"><strong>Hi there! Thanks for stopping by 👋</strong></p><p style="min-height:1.5em">Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!</p><p style="min-height:1.5em">As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. </p><p style="min-height:1.5em">Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. </p><p style="min-height:1.5em"></p><h3><strong>What you’ll be doing:</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM</p></li><li><p style="min-height:1.5em">Flexibility on working days and shifts (weekends included)</p></li><li><p style="min-height:1.5em">Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.</p></li><li><p style="min-height:1.5em">Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</p></li><li><p style="min-height:1.5em">Work within our customer support platforms to document, track and resolve interactions</p></li><li><p style="min-height:1.5em">Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member</p></li><li><p style="min-height:1.5em">Advocate and promote improvements to our products and services</p></li><li><p style="min-height:1.5em">Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)</p></li></ul><p style="min-height:1.5em"> </p><p style="min-height:1.5em"><strong>What you’ll be bringing to the team:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience</p></li><li><p style="min-height:1.5em">Excellent verbal and written communication skills in <strong>German &amp; English</strong></p></li><li><p style="min-height:1.5em">Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows</p></li></ul><p style="min-height:1.5em"><strong>Even better if you have, but not necessary:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience interacting with customers through Phone, Email, Ticketing and L