<h3><u>CUSTOMER SUCCESS &amp; SUPPORT SPECIALIST (B2B) </u></h3><h3>Full-time (40 hrs/week) | Remote | Brazil</h3><p style="min-height:1.5em"><strong>Join <a href="https://himalayas.app/companies/the-global-talent-co">The Global Talent Co.</a>’s Talent Network:</strong><br><a rel="nofollow ugc noopener noreferrer" href="https://www.globaltalent.co/network" target="_blank">https://www.globaltalent.co/network</a></p><h3><br>The Role</h3><p style="min-height:1.5em">Join a fast-growing North American company providing ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities.</p><p style="min-height:1.5em">We’re looking for a <strong>Customer Success &amp; Support Specialist</strong> who combines strong customer communication with hands-on support and operational ownership.</p><p style="min-height:1.5em">You’ll support business clients throughout their day-to-day experience, managing support tickets, order-related requests, account updates, and operational issues from initial contact through final resolution. You’ll also work closely with Operations, Logistics, Fulfillment, and Customer Experience teams to ensure clients receive accurate, timely, and professional support.</p><p style="min-height:1.5em">This is not a traditional call center role. A single issue may impact hundreds of meals, multiple stakeholders, and important service commitments. Success requires excellent written English, strong attention to detail, confidence using CRM and ticket management platforms, and the ability to manage multiple priorities in a fast-paced environment.</p><h3><br>Position</h3><h3>Customer Success &amp; Support Specialist (Full-Time)</h3><p style="min-height:1.5em">We’re seeking a highly organized and customer-focused professional to support business clients through ticket management, order support, account maintenance, client communication, and operational issue resolution.</p><p style="min-height:1.5em">The ideal candidate has hands-on customer support experience, enjoys building strong client relationships, and takes ownership of every case until it is fully resolved.</p><h3><br>Responsibilities</h3><h3><br>Customer Support &amp; Ticket Management</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Manage high-volume customer inquiries through email, live chat, and ticket management platforms.</p></li><li><p style="min-height:1.5em">Respond to customer requests professionally, accurately, and within established SLA targets.</p></li><li><p style="min-height:1.5em">Maintain complete and detailed documentation for every ticket and customer interaction.</p></li><li><p style="min-height:1.5em">Prioritize cases based on urgency, business impact, and operational requirements.</p></li><li><p style="min-height:1.5em">Own customer cases from initial contact through final resolution.</p></li><li><p style="min-height:1.5em">Keep clients proactively informed throughout the resolution