<h3><strong>About Yepoda</strong></h3><p style="min-height:1.5em"><strong>Clean K-Beauty Innovation. No compromises.</strong></p><p style="min-height:1.5em">Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to.</p><p style="min-height:1.5em">Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a <strong>certified B Corp™</strong> and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day.</p><p style="min-height:1.5em">We are looking for a passionate Customer Care &amp; Community Manager fluent in Italian and Spanish, with excellent English skills to support our amazing customers and community.</p><p style="min-height:1.5em"></p><h3><strong>Your Tasks</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first point of contact for our <strong>Italian </strong>and <strong>Spanish</strong>-speaking customers, answering inquiries via email, social media, and other platforms.</p></li><li><p style="min-height:1.5em">Deliver exceptional customer service, ensuring our customers feel valued and supported.</p></li><li><p style="min-height:1.5em">Engage with and nurture our community on social media, creating a positive and inclusive environment.</p></li><li><p style="min-height:1.5em">Work collaboratively with internal teams (operations, product, brand) to collect and share customer feedback and elaborate useful insights.</p></li></ul><p style="min-height:1.5em"></p><h3><strong>Your Profile</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Educational background in Media Management, Marketing, Communication, or related studies</p></li><li><p style="min-height:1.5em">Previous experience in customer service/customer facing roles.</p></li><li><p style="min-height:1.5em">Fluency in Italian (C1/C2 level or equivalent), Spanish (B1/B2), and strong proficiency in English or vice versa.</p></li><li><p style="min-height:1.5em">Outstanding written and verbal communication skills.</p></li><li><p style="min-height:1.5em">Previous experience collaborating in international and multicultural settings is highly valued.</p></li><li><p style="min-height:1.5em">Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (<strong>we run on Gorgias</strong>).</p></li><li><p style="min-height:1.5em">Proficiency in using and integrating a variety of platforms and tools into everyday tasks is a plus