Headquarters: Manila, 00, Philippines URL: http://wingmangroup.com.au Job description About the Role We're looking for a highly organized and customer-focused CRM Administrator & Technical Support professional to join our growing team. This role is primarily responsible for managing customer relationships, memberships, CRM administration, and customer enquiries during the overnight shift. You'll be the main point of contact for members, ensuring they receive exceptional support while maintaining accurate CRM records. In addition to CRM responsibilities, you'll provide basic first-line technical support for a small number of member enquiries each night. Most technical issues are straightforward and involve guiding members through login issues, access concerns, or simple troubleshooting. Training will be provided on our client's systems. If you enjoy customer service, have excellent attention to detail, and are comfortable learning basic technical troubleshooting, we'd love to hear from you. What You'll Do CRM & Customer Support (Primary Responsibilities) Respond to member enquiries via phone, email, and messaging platforms Manage new member onboarding and account setup Process membership cancellations, changes, and offboarding requests Maintain accurate customer information within the CRM Follow up on customer reviews and feedback Assist members with bookings, memberships, and general enquiries Deliver outstanding customer service with professionalism and empathy Technical Support (Secondary Responsibilities) Provide first-level troubleshooting for common member issues Assist members with access, login, and system-related enquiries Use remote support tools (such as TeamViewer) when required Escalate unresolved issues to the appropriate team Coordinate with on-site staff when physical assistance is needed Prepare weekly overnight support reports What We're Looking For Required Qualifications Minimum 2 years of CRM Administration, Customer Service, or Customer Support experience Excellent written and spoken English communication skills Strong attention to detail and data accuracy Experience handling customer enquiries across multiple communication channels Comfortable working independently during overnight shifts Strong problem-solving and organizational skills Reliable internet connection and suitable home office setup Preferred Qualifications Experience in a membership, subscription, SaaS, hospitality, fitness, or service-based business Experience using CRM systems (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar) Basic technical support or IT Helpdesk experience Experience using remote support software (TeamViewer, AnyDesk, Remote Desktop, etc.) Job Type Full-time Remote Independent Contractor