<h3>Job Summary</h3><p>We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence.</p><h3>What You'll Do</h3><ul><li>Design &amp; Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits.</li><li>Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud).</li><li>Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN.</li><li>Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.</li><li>Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures.</li><li>Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions.</li><li>Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs.</li><li>Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers.</li></ul><h3>What You Bring</h3><ul><li>Technical Education: Degree in Telecommunications Engineering, Computer Science, or a related field.</li><li>Certifications: Active certifications such as CCNA, CCNP, Fortinet NSE 4, Cisco Meraki Specialist, or VeloCloud/Cato credentials.</li><li>Domain Expertise: Strong mastery of TCP/IP, advanced routing protocols, and enterprise network topologies.</li><li>Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues, coordinating with ISPs and vendors until full resolution.</li><li>Strategic Communication: Ability to translate highly technical data into clear, actionable summaries for non-technical clients and stakeholders.</li><li>Analytical Rigor: A "root-cause-first" approach to troubleshooting, with the discipline to avoid workarounds in favor of long-term stability.</li><li>Documentation Discipline: High attention to detail in maintaining network diagrams and contributing to the team’s internal knowledge base.</li><li>Prioritization Skills: Proven ability to manage multiple high priority tasks in a fast-paced environment.</li></ul><h3>Work Schedule</h3><ul><li>Location: 100% Remote.</li><li>Hours: Standard business hours based on Pacific Time (PT).</li><li>Availability: Occasional after-hours support required for critical deployments and high-level escalations.</li></ul><p>All your information will be kept confidential according to EEO guidelines.</p><h3>Why Join Us?</h3><ul><li>Entry-level opportunity to build hands-on project manageme