<p><a href="https://himalayas.app/companies/icanotes">ICANotes</a> is a health tech company founded in 1999 and headquartered in Annapolis, Maryland. It provides a cloud-based Electronic Health Record (EHR) and practice management system built exclusively for psychiatry, therapy, and addiction treatment providers.</p><p><b><strong>About the role</strong></b></p><p>As an Accounts Receivable Clerk at <a href="https://himalayas.app/companies/icanotes">ICANotes</a>, you will be responsible for handling customer</p><p>billing inquiries via email and phone, collecting and posting customer payments, and updating</p><h3>customer subscription profiles in Zoho.</h3><p><b><strong>What you'll do</strong></b></p><ul> <li>Monitor customer ticket queue and respond to customer inquiries via email and phone</li> <li>Analyze customer invoices and adjust as needed</li> <li>Resolve discrepancies with customer payments and account information</li> <li>Assist in the collections process of past due accounts</li> <li>Be open to providing feedback around optimizing internal processes</li> <li>Protect the organization's value by keeping information confidential</li> <li>Update job knowledge by participating in educational opportunities</li> </ul><p><b><strong>Qualifications</strong></b></p><ul> <li>Experience in billing or accounts receivable preferred</li> <li>Experience working with CRM tools preferred</li> <li>Strong analytical skills and attention to detail</li> <li>Excellent communication and interpersonal skills</li> <li>Proficiency in billing and accounting software</li> <li>Problem-solving skills to address and resolve billing discrepancies</li> <li>Expertise in auditing and identifying discrepancies in financial records</li> <li>Previous experience in a customer service or customer facing role</li> <li>Proficient in PC and data entry skills</li> <li>Fluent in English</li> </ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>