<div><strong>About the Client</strong></div><div>Our client is a growing online marketplace in the recreational rentals space, connecting everyday adventurers with local businesses that rent out gear like bikes, kayaks, boats, and paddleboards. As a lean, founder-led startup, they're focused on making it fast and easy for customers to search, compare, and book equipment — while also supporting the rental partners who supply that inventory. They're currently modernizing their internal systems to support their next stage of growth, starting with a full CRM overhaul.</div><div><div><strong>Why does this role exist?</strong></div><div>This role exists to solve a critical operational bottleneck: the client's sales and customer support functions are currently held back by a clunky, inefficient CRM system with no in-house bandwidth to fix it. Without a proper migration to HubSpot and someone dedicated to owning it, the founder remains the default owner of CRM upkeep, training, and process — pulling focus away from growing the business, and putting the sales team's efficiency and the company's ability to scale at risk. This hire is being brought in to take full ownership of that transition, then stay on as the go-to person for sales support and eventually customer success, so the systems and processes underpinning the client's growth are stable, proactive, and no longer dependent on any one person to keep running.</div><h3>The Impact you’ll make</h3><div><div><strong>CRM Migration Systems Setup</strong></div><ul><li>Lead the end-to-end migration of data from Freshsales/Desk into HubSpot</li><li>Configure and set up HubSpot Sales and Service tools to match the client's workflows</li><li>Troubleshoot migration issues and ensure a smooth, low-disruption transition</li></ul><div><br><strong>Sales Support Operations</strong></div><ul><li>Manage day-to-day CRM upkeep, data entry, and account maintenance in HubSpot</li><li>Build and manage sales and marketing sequences, including email templates and follow-ups</li><li>Support onboarding and training for accounts moving through the sales pipeline</li><li>Produce recurring sales operations reporting</li></ul><div><br><strong>Customer Success Support</strong></div><ul><li>Provide front-line customer support and troubleshooting once ramped up on the client's platform</li><li>Handle light content writing for customer-facing communications</li><li>Build toward a broader customer success role as familiarity with the platform grows</li></ul><div><br><strong>Internal Enablement</strong></div><ul><li>Deliver onboarding and light training to the client's internal team on new HubSpot workflows</li><li>Act as the internal point of reference for HubSpot best practices, reducing reliance on the founder</li></ul><div><br><strong>Communication Accountability</strong></div><ul><li>Maintain proactive, consistent communication with the client on progress, blockers, and priorities</li><li>Ensure reliable attendance and follow-t