<h3>Role Overview</h3><p>Join <a href="https://himalayas.app/companies/coachhub">CoachHub</a> as a Customer Success Manager for a 12-month fixed-term role covering a period of parental leave. You will take ownership of an established, hands-on portfolio across mixed tiers, keeping it healthy and progressing, protecting any renewals landing during the year, and handing the relationships back in strong shape when the permanent CSM returns.</p><h3>What You Will Do</h3><p>Own an established portfolio, own value realisation end to end, keep adoption and value on track, catch and coordinate, run practical reviews, and hand back cleanly.</p><h3>Why It Might Be a Fit</h3><p>This is a strong fit for a capable CS operator who takes pride in running a clean book and being the dependable point of contact clients trust.</p><h3>Requirements</h3><ul><li>3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment</li><li>A track record of holding retention and keeping accounts healthy</li><li>Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls</li><li>A practical, data-literate approach</li><li>English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus.</li></ul><h3>Benefits</h3><ul><li>Coaching isn't just our product - Access to your own certified coach, AIMYTM, and stretch opportunities that push you beyond your current role</li><li>Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum</li><li>A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking</li><li>Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>