<div><div><div><div><div><div><div><h3>Application Deadline:</h3></div></div></div></div></div></div></div>09/29/2026<h3>Address:</h3>VIRTUAL13 - HomeRes - IL<h3>Job Family Group:</h3>Customer Shared Services<p>Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to <a href="https://himalayas.app/companies/bmo">BMO</a> customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.</p><ul><li>Fosters a culture aligned to <a href="https://himalayas.app/companies/bmo">BMO</a> purpose, values and strategy and role models <a href="https://himalayas.app/companies/bmo">BMO</a> values and behaviours in all that they do.</li><li>Ensures alignment between values and behaviour that fosters diversity and inclusion.</li><li>Regularly connects work to <a href="https://himalayas.app/companies/bmo">BMO</a>’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.</li><li>Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.</li><li>Attracts, retains, and enables the career development of top talent.</li><li>Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.</li><li>Delivers exceptional customer service that builds trust through expertise, responsive service and support.</li><li>Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.</li><li>Develops and maintains long-term, profitable relationships and expands share of wallet.</li><li>Reviews and continually monitors performance of existing accounts and client relationships.</li><li>Reinforces sales processes and client experiences, identifies gaps, issues and best practices through the monitoring of sales and performance targets against plans in order to create and sustain consistent superior service.</li><li>Addresses the most complex escalated customer requests and transactions.</li><li>Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.</li><li>Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.</li><li>Integrates marketing promotions and programs into customer conversations as appropriate.</li><li>Provides advice and guidance to assigned business/group on implementation of solutions.</li><li>Identifies emerging issue