<h3>DUTIES AND RESPONSIBILITIES</h3><ul><li>Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable</li><li>Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires</li><li>Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable</li><li>Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable</li><li>Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing</li><li>Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction</li><li>Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction</li><li>Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team</li><li>Meet and exceed individual and company goals</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Bachelor’s degree or at least high school diploma</li><li>Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.</li><li>2 years of Customer Service Call Center experience or comparable experience required</li><li>Hardworking, Flexible, proactive, and eager to work</li><li>Reliable and responsible</li><li>Experience in Zendesk and Shopify is a plus</li><li>The ability to work in a team environment (multiple people towards the same/similar goals) required</li><li>Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required</li><li>Must have an internet connection of 25mbs to able to qualify for work from home set up</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>