<h3>Job Posting Title:</h3>Viewer Experience Advocate<h3>Req ID:</h3>10155018<h3>Job Description:</h3><p>Disney Streaming includes premium streaming services with Hulu, a premium streaming service<br>that offers premium originals, current season TV, a massive library of hit series and movies, and<br>live television, ESPN+, and Disney+ is the Disney-branded streaming service featuring an<br>incomparable collection of content from its brands and franchises recognized and respected all<br>over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our Disney Streaming<br>team is looking for hardworking team players to join the Viewer Experience team, who will<br>thrive upon the legacy of Disney, ESPN+, and Hulu, embrace unconventional thinking, and who<br>are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC)<br>experience through strategic hard work and determination.</p><h3>Job Summary:</h3><p>We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer<br>Experience team. As a Viewer Experience Advocate you will be at the forefront of our viewer<br>interactions, playing a vital role in enhancing our brand image. Your technical prowess will be of<br>utmost importance as you skillfully address viewer needs, passionately recommend suitable<br>products, and fearlessly embrace new challenges.<br>In this role, your understanding of network functionality and familiarity with common<br>streaming devices will be instrumental in providing unparalleled support to our viewers. You<br>will be their go-to person for resolving technical queries and ensuring a seamless streaming<br>experience.<br>At the heart of this opportunity lies the chance to showcase your unwavering commitment to<br>superior customer service. Your dedication will be the driving force behind our viewers'<br>satisfaction and loyalty.<br>Furthermore, this position requires supporting multiple products, using multiple systems, and<br>servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset.<br>Disney Streaming is committed to fostering a diverse and inclusive work environment. We<br>encourage applicants from all backgrounds, experiences, and perspectives to apply.<br>Responsibilities and Duties of the Role:<br>•Provide assistance to viewers via phone and/or chat regarding account management,<br>billing queries, content questions, and basic navigation of our site and applications<br>•Make Disney Streaming product recommendations on each viewer interaction<br>•Other duties as assigned<br>Required Education, Experience/Skills/Training:<br>•A high school diploma or GED and at least one year of experience in customer service.<br>•A dedicated home work environment (free from distraction) with reliable home internet<br>service that meets the following network requirements *50 mbps download / 25 mbps</p><h3>upload*</h3>The base pay actually offered may vary depending on the candidate’s geo