<p style="font-family:">At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.</p><p style="font-family:">We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.</p><p style="font-family:"><b><strong style="font-size:12pt;white-space:pre-wrap;">What you'll do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Track account activity and maintain accurate records in CRM systems to support proactive pipeline management</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Drive renewal outcomes by demonstrating value and proactively addressing customer needs</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Deliver product training and guidance to drive adoption and customer satisfaction</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Gather and relay customer feedback to inform product and process improvements</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Operate within a highly compliant environment, upholding company controls and security standards</li></ul><p style="font-family:"><b><strong style="font-size:12pt;white-space:pre-wrap;">What you'll bring</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Bachelor’s degree in Business or related field, or equivalent experience</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">3+ years of experience in account management, customer success, or a related client-facing role</li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;">Demon