<h3>WHAT YOU’LL BE DOING:</h3><ul><li>Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.</li><li>Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.</li><li>Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.</li><li>Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.</li><li>Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.</li><li>Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.</li><li>Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.</li><li>Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.</li><li>Build strong relationships across the organization to drive adoption and gather continuous feedback.</li></ul><h3>WHAT YOU'LL NEED TO HAVE:</h3><ul><li>Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.</li><li>Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.</li><li>Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.</li><li>Proficient with coding languages like <strong>Python and</strong><strong>SQL</strong>, with the ability to query data, review scripts, and collaborate effectively with data and engineering teams.</li><li>Proven ability to execute in real time when plans go sideways: calm under pressure, quick to adjust, and accountable for outcomes regardless of cause.</li><li>Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.</li><li>Bachelor's degree in a relevant field, or equivalent professional experience.</li></ul><h3>WOULD LOVE FOR YOU TO HAVE:</h3><ul><li>Background that demonstrates iteration as a discipline: refining the same work over multiple cycles (seasons, cohorts, program years, product releases) and treating repetition as a tool for improvement.</li><li>History of applying the qualifications from the previous section in a clinical setting</li><li>Experience building, deploying, or managing conversational AI, voice AI, or LLM-powered products, ideally in a regulated industry.</li><li>Familiarity with AWS-based development tools and