<h3><b><u>Company Overview</u></b></h3><p>Join us on our mission to elevate customer experiences for people around the world. As a member of the <a href="https://himalayas.app/companies/everise">Everise</a> family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</p><h3>Job Requirements:</h3><ul><li>Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and <a href="https://himalayas.app/companies/everise">Everise</a> standards are adhered to<br>• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly<br>• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans</li> </ul><h3>• Resolve customer escalations</h3><ul><li>Responsible for communication between contact center management, client and associate<br>• Participate in associate selection and interviewing process<br>• Provide on-the-job or up-training as necessary to enable associates to meet <a href="https://himalayas.app/companies/everise">Everise</a> and client expectations<br><br>Qualifications:<br><br>• Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire<br>• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience<br>• Previous call center experience preferred<br>• Prior supervisory or leadership experience preferred<br>• Proven sales experience preferred<br>• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook<br>• Excellent oral and written communication skills<br>• Strong organizational and interpersonal skills<br>• Schedule flexibility<br>• Analytical and problem-solving skills<br>• Strong ability to multitask<br>• Ability to function in a fast paced environment<br>• Dependability regarding completion of assignments and attendance<br>• Ability to pass a drug screen and background check</li> </ul><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p><p>Originally posted on <a href="https://himalaya