<h3>What your impact will be:</h3><ul><li>Assist in migrating documentation to the client knowledge base.</li><li>Take support-related telephone calls.</li><li>Create support tickets in the ticketing system with the goal of accurate documentation.</li><li>Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.</li><li>Collaborate with other members of support on assessing training needs for tier-one support positions.</li></ul><h3><br>What we are looking for:</h3><ul><li>Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment</li><li>Excellent verbal and written communication skills</li><li>Outstanding customer service and organizational skills</li><li>Exceptional analytical, troubleshooting and problem-solving skills</li><li>Positive, results-oriented mindset</li><li>Ability to multi-task effectively and consistently meet assigned deadlines</li><li>Self-starter with the ability to work well independently and in groups</li><li>Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired</li></ul><h3>What we can offer:</h3><ul><li>3 weeks' vacation and 5 personal days</li><li>Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment</li><li>Employee stock ownership and RRSP/401k matching programs</li><li>Lifestyle rewards</li><li>Remote work and more!</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>