<h3>About Us: </h3><p>At <a href="https://himalayas.app/companies/kooth">Kooth</a>, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care.</p><p>Our culture is rooted in our values: <strong>Alongside You, Flexible, Compassionate, Committed, and Safe.</strong> These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With <a href="https://himalayas.app/companies/kooth">Kooth</a>, you’ll be part of something bigger than yourself: meaningful work with measurable impact.</p><p>We bring this mission to life through <strong>Soluna</strong>, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at <strong>solunaapp.com/impact</strong>.</p><h3>What We’re Looking For: </h3><p>This role is intended to provide leadership support to the direct service team (Practitioners and Care Coordinators) working on <a href="https://himalayas.app/companies/kooth">Kooth</a> services throughout service hours. This is a non-clinical role which provides operational support to the service team but Shift Leads must be comfortable working in a role that is clinically adjacent. </p><h3>How You’ll Make an Impact: </h3><h3>Main Responsibilities: </h3><ul><li> Provide critical support to the direct service team</li><li> Ensure smooth and efficient service delivery across <a href="https://himalayas.app/companies/kooth">Kooth</a> platforms.</li></ul><h3>Support Direct Service Team On Shift:</h3><ul><li>Act as leaders to the direct service team working on <a href="https://himalayas.app/companies/kooth">Kooth</a> services. </li><li>Provide guidance and support to the direct service team on <a href="https://himalayas.app/companies/kooth">Kooth</a> policies and clinical requirements</li><li>Oversee direct service team time punching and meal break adherence</li><li>Advise practitioners on clinical resources to manage risk as appropriate</li><li>Provide support to direct service team members experiencing IT issues that are preventing them from engaging with service users</li><li>Collaborate with Licensed Clinical Professionals (LCPs) to ensure practitioners have access to clinical support as needed while interacting directly with service users </li><li>Collaborate with Service Delivery Operations Leadership