<div class="content-intro"><h3>About Us</h3><p><a href="https://himalayas.app/companies/ujet">UJET</a> leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. <a href="https://himalayas.app/companies/ujet">UJET</a>'s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, <a href="https://himalayas.app/companies/ujet">UJET</a> ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, <a href="https://himalayas.app/companies/ujet">UJET</a> partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.</p><p>Learn more at <a class="c-link" href="http://www.ujet.cx/" data-stringify-link="http://www.ujet.cx" data-sk="tooltip_parent" data-remove-tab-index="true" rel="nofollow ugc noopener noreferrer" target="_blank">www.ujet.cx</a>.</p></div><h3>The Opportunity</h3><p>We’re hiring a <strong>Senior Cloud Infrastructure Engineer</strong> to design, build, and evolve the cloud environment our entire platform runs on.</p><p>This team owns the foundational infrastructure layer—networking, Kubernetes, cloud architecture, and core platform services. Your job is to make it secure, scalable, cost-efficient, and easy for engineers to build on.</p><p>This is not an application development role. You will operate at the layer where bad decisions become outages, and good decisions disappear because everything just works.</p><h4><strong>Responsibilities</strong></h4><ul><li>Design and manage GCP project structure, networking, and core infrastructure</li><li>Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability)</li><li>Define and maintain infrastructure-as-code (Terraform) standards and patterns</li><li>Improve system-level architecture for scalability, resilience, and performance</li><li>Build reusable infrastructure patterns that product teams can safely adopt</li><li>Reduce friction for developers while maintaining strong guardrails</li><li>Partner with engineering teams to improve how services are deployed and operated</li><li>Manage and evolve base observability systems (metrics, logging, tracing foundations)</li><li>Build and maintain infrastructure for secrets management, IAM, and security primitives</li><li>Ensure infrastructure is secure by default, not by exception</li><li>Improve infrastructure reliability and reduce systemic risk</li><li>Lead and contribute to incident response when infrastructure is involved</li><li>Identify and eliminate infrastructure-level f