<div class="content-intro"><h3><strong>Our mission: e</strong>liminating every barrier to mental health.</h3><p><a href="https://himalayas.app/companies/spring-health">Spring Health</a> is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, <a href="https://himalayas.app/companies/spring-health">Spring Health</a> reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every <a href="https://himalayas.app/companies/spring-health">Spring Health</a> team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>The Strategic Customer Success Account Manager at <a href="https://himalayas.app/companies/spring-health">Spring Health</a> builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings. </p><h3>What you’ll do:</h3><ul><li><strong>Serve as a product expert</strong> and advocate for mental health, supporting a portfolio of <a href="https://himalayas.app/companies/spring-health">Spring Health</a>’s largest and most impactful partners.</li><li><strong>Own forecasting projections</strong> for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.</li><li><strong>Identify and position upsell opportunities</strong> proactively, driving revenue growth by aligning solutions with customer goals.</li><li><strong>Develop and manage positive relationships</strong> with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.</li><li><strong>Manage the entire customer lifecycle</strong>, including implementations, engagement strategies, renewals, and upsells by:</li><ul><li>Developing timely, actionable account plans</li><li>Managing census files efficiently</li><li>Designing and executing member engagement communications</li><li>Preparing and