<p>This position will work Pacific Time Zone hours - successful candidates will be US based on the West Coast and able to work fully remote.<br><br><strong>What you’ll do</strong></p><ul><li>You'll oversee Outlook Investor Services inboxes, respond to routine client inquiries, and handle ad-hoc requests efficiently.</li><li>You'll post fund and investor-level documents to the investor portal while coordinating with other departments for approvals and upcoming posts.</li><li>You'll manage investor expectations by clearly communicating timelines for deliverables and ensuring smooth delivery of capital call and distribution notices.</li><li>You'll assist in updating and maintaining document processes and policies to ensure accurate record keeping and compliance.</li><li>You'll collaborate with your team and clients to uphold standards, assess operational effectiveness, and suggest improvements for process development.</li></ul><h3>What we offer</h3><ul><li><a href="https://himalayas.app/companies/iq-eq">IQ-EQ</a> offers a comprehensive benefits package designed to support employees' well-being and work-life balance. </li><li>Employees receive generous paid time off, including 4 weeks of PTO that increases over time, sick time and paid holidays, and financial wellness is supported through a 401(k) plan with a company match (subject to eligibility).</li><li>Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans. </li><li>Additional benefits include paid parental leave and a hybrid work schedule, promoting both personal and professional fulfillment.</li><li>The salary for this position will be dependent on experience and location ($70,000- $100,000). </li></ul><ul><li>You bring over 4 years of experience in investor services, private equity, public accounting, or alternative asset investment firms.</li><li>You apply strong analytical and technical skills with proficiency in accounting and fund administration for alternative investments.</li><li>You demonstrate exceptional client service, effective communication, and the ability to collaborate while giving and receiving constructive feedback.</li><li>You consistently deliver accurate, detail-oriented work at high volume while managing multiple demands and tight deadlines, including overtime when required.</li><li>You leverage advanced knowledge of Microsoft Outlook, Excel, and Word, supported by a minimum of a Bachelor's degree.</li></ul><p>Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. </p><p>There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a chang