<div class="content-intro"><p><strong><a href="https://himalayas.app/companies/ci-azumano">CI Azumano</a> </strong>is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. </p><p>Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.</p></div><p><strong><a href="https://himalayas.app/companies/ci-azumano">CI Azumano</a> </strong>is seeking an Operations Manager, Government to support our growing team. This position is remote. </p><p>The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. </p><p><strong><u>Responsibilities include, but are not limited to</u></strong>:</p><ul><li><p>Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.</p></li><li><p>Serve as a problem-solving resource and trainer for team members.</p></li><li><p>Ensures that the Team Leads perform required agent call monitoring on a monthly basis.</p></li><li><p>Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs.</p></li><li><p>Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that p