<div class="content-intro"><h3><strong>Our mission: e</strong>liminating every barrier to mental health.</h3><p><a href="https://himalayas.app/companies/spring-health">Spring Health</a> is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, <a href="https://himalayas.app/companies/spring-health">Spring Health</a> reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every <a href="https://himalayas.app/companies/spring-health">Spring Health</a> team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.</p><p>This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work <strong>1 weekend per month</strong> and at least <strong>4 holidays</strong> per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.</p><p>You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.</p><ul><li><em>8:00 AM-4:00 PM EST</em></li><li><em>9:00 AM-5:00 PM EST</em></li><li><em>10:00 AM-6:00 PM EST</em></li><li><em>12:00 PM-8:00 PM EST</em></li></ul><h3>What you'll do:</h3><ul><li>Uploading records requests and patient authorization forms including processing medical record requests and provider letters </li><li>Building relationships with providers, patients, and internal