<h3>About Us</h3><div><a href="https://himalayas.app/companies/sophos">Sophos</a> is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. <a href="https://himalayas.app/companies/sophos">Sophos</a> meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from <a href="https://himalayas.app/companies/sophos">Sophos</a> X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.</div><div><a href="https://himalayas.app/companies/sophos">Sophos</a> offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.</div><div><a href="https://himalayas.app/companies/sophos">Sophos</a> goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. <a href="https://himalayas.app/companies/sophos">Sophos</a> is headquartered in Oxford, U.K. More information is available at <a href="https://www.sophos.com" rel="nofollow ugc noopener noreferrer" target="_blank">www.sophos.com</a>.</div><h3><strong>Role Summary</strong></h3><div>The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You’ll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional <a href="https://himalayas.app/companies/sophos">Sophos</a> products and services. </div><h3> What You Will Do</h3><ul><ul type="disc"><li data-olk-copy-source="MessageBody">Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. </li><li>Establish key relationships with the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.</li><li>Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.</li><li>Partner with the customer to build a joint plan for succ