<p>We are looking for a highly organized, detail-oriented <strong>Support Virtual Assistant</strong> to join our rapidly growing, tech-forward mortgage loan processing startup. You will work closely with our Senior Mortgage Loan Processors to support daily operations, manage documentation, and ensure smooth, on-time closings for independent mortgage brokers. This is a <strong>fully remote position</strong> that offers a chance to work alongside a seasoned team using cutting-edge technology, including AI tools and process automations.</p><p>This is an excellent opportunity for someone interested in building a long-term career in mortgage operations, supporting top-tier loan processors, and growing within a fast-paced tech startup environment.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Assist Senior Mortgage Loan Processors with administrative and operational tasks related to mortgage loan files.</p></li><li><p>Upload and organize borrower documentation in loan origination systems (LOS).</p></li><li><p>Follow up with third parties (e.g., title companies, appraisers, insurance agents) to request required documentation.</p></li><li><p>Track and update loan pipeline statuses daily, ensuring that deadlines are met.</p></li><li><p>Communicate professionally with clients, borrowers, and vendors via email and phone.</p></li><li><p>Perform preliminary reviews of loan documents to flag missing or inconsistent information.</p></li><li><p>Use internal systems and AI-powered tools to manage tasks and escalate issues when needed.</p></li><li><p>Support document preparation for initial disclosures and assist with compliance checklist tracking.</p></li><li><p>Maintain organized digital files and internal notes for each loan.</p></li></ul><h3><strong>Minimum Qualifications</strong></h3><ul><li><p>2+ years of experience in a mortgage, real estate, or administrative support role (preferred but not required).</p></li><li><p>Basic understanding of the mortgage loan lifecycle or willingness to learn quickly.</p></li><li><p>Strong attention to detail and ability to follow structured processes.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Tech-savvy: comfortable using Google Workspace, Slack, task management tools, and willing to learn industry-specific software (e.g., Arive, LendingPad).</p></li><li><p>Reliable internet connection and quiet work environment for virtual meetings and phone calls.</p></li><li><p>Ability to multitask and meet deadlines in a fast-paced environment.</p></li><li><p>Self-motivated, proactive, and eager to learn from experienced team members.</p></li></ul><h3><strong>Nice to Have</strong></h3><ul><li><p>Experience working in a virtual assistant, operations, or client service role in the mortgage or financial services industry.</p></li><li><p>Familiarity with loan origination systems (LOS), CRMs, or document management systems.</p></li><li><h3>Spanish bilingual is a plus.</h3></li></ul><h3><str