<h3>JOB BRIEF</h3><p>At <a href="https://himalayas.app/companies/greenslate">GreenSlate</a>, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you.</p><p style="line-height:1.38;">This role is remote within the United States.</p><h3>WHO WE ARE</h3><p style="line-height:1.38;margin-right:20px;margin-top:5px;"><a href="https://himalayas.app/companies/greenslate">GreenSlate</a> is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. <a href="https://himalayas.app/companies/greenslate">GreenSlate</a> offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance &amp; benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com. </p>WHAT WE EXPECT FROM YOU<ul><li style="list-style-type:disc;">Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements</li><li style="list-style-type:disc;">Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects</li><li style="list-style-type:disc;">Utilize Asana checklists and follow protocols for each project setup</li><li style="list-style-type:disc;">Transfer/escalate issues to other team members as required</li><li style="list-style-type:disc;">Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently</li><li style="list-style-type:disc;">Submit software development requests and bugs to development on behalf of users</li><li style="list-style-type:disc;">Training and providing ongoing support to new Implementation Specialists to assist with setups</li><li style="list-style-type:disc;">Assi