<h3>Role Overview</h3><p><a href="https://himalayas.app/companies/transcend">Transcend</a> is seeking a highly motivated and experienced <strong>Enterprise Customer Success Manager</strong> to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in building best-in-class enterprise data compliance.</p><p>This role is designed for a sharp, strategic operator who can navigate the complex intersection of AI, data engineering and global regulation. You will be responsible for helping Fortune 500 leaders build an AI-ready data foundation. You must thrive in an ambiguous, fast-paced environment and work async with limited managerial oversight to turn compliance into a competitive advantage for our customers.</p><p>This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are <strong>Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time).</strong> This role reports directly to the <strong>Director of Customer Success.</strong></p><h3>Key Responsibilities</h3><ul><li><strong>Customer Strategy &amp; AI Activation:</strong> Own the post-implementation experience for up to 65 accounts, guiding customers to leverage <a href="https://himalayas.app/companies/transcend">Transcend</a> to unblock and accelerate their AI initiatives.</li><li><strong>Drive Retention &amp; Expansion:</strong> Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets.</li><li><strong>Cross-Functional “Unblocker”:</strong> Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.</li><li><strong>ROI &amp; Value Realization:</strong> Use data-driven insights to prove how <a href="https://himalayas.app/companies/transcend">Transcend</a> reduces technical debt and accelerates time-to-market for digital and AI programs.</li><li><strong>Strategic Communication:</strong> Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives.</li></ul><h3>Qualifications</h3><h3>Required:</h3><ul><li><strong>Enterprise Mastery: </strong>3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships.</li><li style="font-weight: 400;"><strong>Autonomy &amp; Mastery:</strong> Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight.</li><li style="font-weight: 400;"><strong>Strategic Storytelling:</strong> Ability to articulate <a href="https://himalayas.app/companies/transcend">Transcend</a>’s val